Can I start for free and pay later? 

Our courses are pre–pay only for individual users. For group accounts, please contact _________. 

What is my dashboard? 

Your dashboard  is where you can see your course progress, attempts, and certificate status. It can be found on your Blackboard home page. 

Can I merge accounts? 

We are unable to merge accounts at this time. 

Can I change my username? 

Yes. Once you are logged in you can select profile from your dashboard. You will have an option to edit profile. You can change your username on this page. 

How can I delete my account? 

Please contact _______ for more information. 

What if my question isn’t answered here? 

Please contact _______ for more information. 

What if I did not receive a password reset message? 

Please contact _______ for more information. 

What if I am having login problems or forgot my password? 

On the login page, select Forgot Password? Fill in the fields and you will receive an email with information on how to create a new password. 

My account is locked, what can I do? 

In most instances’ accounts are locked due to too many failed login attempts.  In this case, your account will unlock after 30minutes. If you are still having problems logging in, please contact________. 

What does it cost to take a course? 

Our pricing structure in flexible and tailored to each user. Please contact _______ for more information. 

Is there a sample course? 

No, we do not have a sample course at this time. 

Are courses accessible to learners with disabilities? 

Our courses are 508 compliant. You can read more at https://www.hhs.gov/web/section-508/ 

What are the system requirements and supported browsers? 

Minimum requirements:
High speed internet 
Browsers 

Chrome      63+
Edge            42+
Firefox        57+
Safari          12+ 

You can also check your system compatibility by visiting https://help.blackboard.com/Learn/Student/Getting_Started/Browser_Support/Browser_Checker 

What if I have a technical problem? 

Please refer to https://help.blackboard.com/Learn/Student. If you are unable to solve your  issue, please contact ________. 

How can I make a purchase for a group? 

Our group packages are tailored to your individual needs. Please contact _______ to discuss your options. 

Why is my payment failing? 

If you have verified your information is correct and you are still having trouble, please contact __________. 

Can I get a refund? 

Please contact _______ to discuss your options. 

Can I get a paper copy of my certificate? 

We do not issue paper certificates. Our Certificates are downloadable and can be printed by the user.